TERMS
AND CONDITIONS
Disclaimer
By using SurgeonsSolution.in, you automatically agree to the
following points along with the terms of use of the website and the terms of
the privacy policy as provided on the website as otherwise you may not use or access
this website:
·
The term “User” shall
refer to the user who is using, visiting or browsing the website and/ or
purchasing the products from the website of “Surgeon’s Solution”.
·
Surgeon’s Solution shall
not be held responsible for any use or application of the product/ equipment
posted / available on its website.
·
Surgeon’s Solution
reserves the right to modify any information, prices and the availability of
any product, as indicated on its website without giving any prior notice.
·
Surgeon’s Solution shall
have the right to remove any item(s) from its product list and revise the
product(s) made available on the website at its sole discretion.
·
All site design, text,
graphics, audio, video, etc. is the property of Surgeon’s Solution only and
shall not be used, reproduced, distributed, disseminated, etc. by anyone
without the prior written approval of Surgeon’s Solution. All rights not
expressly granted herein are reserved.
·
All trademarks (TM),
service marks (SM), and trade names, logos, etc. as available on the website of
Surgeon’s Solution are proprietary to their respective owners.
·
You shall not hold
Surgeon’s Solution liable for the product specifications or description
displayed on the website of Surgeon’s Solution as the same may or may not
contain entire content/ information about the product. Surgeon’s Solution
requests you/ User to refer to the original packing for a detailed information/
content of the product. The information/ content of the product displayed on
the website of Surgeon’s Solution is indicative and may vary from the
packaging, image, and material of the actual product.
·
You are expected not to
use the website of Surgeon’s Solution in any way that causes, or may cause,
damage to the website or impairment of the availability or accessibility of the
website; or in any way which is unlawful, illegal, fraudulent or harmful, or in
connection with any unlawful, illegal, fraudulent or harmful purpose or
activity.
·
You are expected not to
use the website of Surgeon’s Solution to transmit or send unsolicited
commercial communications to any third party.
·
Surgeon’s Solution
reserves its right to terminate the access of the User at any time for any
reason as deemed fit by Surgeon’s Solution. The provisions regarding disclaimer
of warranty, accuracy of information and indemnification shall survive such
termination.
·
You/ User undertake and
agree that Surgeon’s Solution and its employees shall not be held responsible
for any product, content, information, goods and/ or services provided on/
through the website. Surgeon’s Solution has, in good faith, published the
information regarding the product on its website based on the data provided by
the manufacturers and the suppliers or the information that is publicly
available.
·
The website is provided
“as is” without any representations or warranties, express or implied.
Surgeon’s Solution makes no representations or warranties in relation to the
website of Surgeon’s Solution or the information and materials provided on the
website.
·
Without prejudice to the
generality of the foregoing paragraphs, Surgeon’s Solution makes no warranty
that (i) the website will meet the requirements of the User; or (ii) that the
website will be available on an uninterrupted, timely, secure, or error-free
basis or (iii) that the results that may be obtained from the use of the
website or any services offered through the website by the User will be
accurate or reliable.
·
In no event will
Surgeon’s Solution be liable to any User for any direct, indirect, incidental,
special, exemplary, punitive or consequential damages of any type whatsoever
related to or arising from the website or any use of the website, or of any
site or resource/information linked to, referenced or accessed through the
website of Surgeon’s Solution, or for the use or downloading of, or access to,
any materials, information, products, or services, alleged breach of warranty,
negligence or improper handling of the goods and services.
·
An order placed by the
User shall be subject to any force majeure event and the availability of the
product at the time of receipt of the order by Surgeon’s Solution.
·
If any provision of these
terms is, or is found to be, unenforceable under applicable law, then that will
not affect the enforceability of the other provisions of these terms.
·
The failure of Surgeon’s
Solution to exercise or enforce any right or provision of these terms shall not
constitute a waiver of such right or provision. The invalidity of any portion
of these terms by a proper legal authority shall not affect the remaining
portions of these terms or any part thereof, and these terms shall be
construed, as if the invalid portion or portions had not been inserted therein.
·
Any dispute of claim
arising out of or in connection with these terms shall be referred to
arbitration in accordance with the Arbitration and Conciliation Act, 1996, as
amended. The proceedings shall be conducted by a sole arbitrator appointed by
Surgeon’s Solution in English language only.
·
Disclosure
of your information: We may also use your
information to deliver information to you that, in some cases, are targeted to
your interests, such as new services and promotions. The following are examples
of some categories of persons to whom we would share your information with from
time-to-time.
·
These terms and conditions
will be governed by and construed in accordance with laws of India, and any
disputes relating to these terms and conditions will be subject to the
exclusive jurisdiction of the courts at Delhi.
·
You agree that the
exclusions and limitations of liability set out in this disclaimer are
reasonable as otherwise you may not use the website of Surgeon’s Solution.
Privacy policy
The privacy of our customers and site visitors are very
important to us. We do not publish, sell or rent client details to third
parties for their marketing purposes without any explicit consent. Read this
privacy policy to know more about the ways in which your personal information
is used and protected.
The privacy policies of this statement apply to our services
available under the domain and sub-domains of Surgeon’s Solution.in (the
"Site") and apply generally to our parent, affiliates, subsidiaries
or joint venture websites. By accepting the Privacy Policy and User Agreement
in registration, you agree to disclose your personal information.
Our policies describe the information regarding regular site
operations; information we collect from you and what may happen to that
information. The policies are incorporated into and subject to the terms of
User Agreement. The policy is effective upon acceptance in registration for new
or all registering users.
Note
Our privacy policy is subject to change at any time without
notice. To make sure you are aware of any changes, please review this page
periodically. By visiting this website you agree to be bound by the terms and
conditions of this Privacy Policy. If you do not agree please do not use or
access our Site.
1. Your Privacy
At Surgeon’s Solution, we are extremely proud of our commitment to
protect your privacy. We value your trust in us. We will work hard to earn your
confidence so that you can enthusiastically use our services and recommend us
to friends and family. Please read the following policy to understand how your
personal information will be treated as you make full use of our Site.
2. Privacy Assurance
We promise that we will not sell or rent your personal information to
third parties for their marketing purposes without your explicit consent. From
time to time we may reveal general statistical information about our website
and visitors, such as number of visitors, number and type of goods and services
purchased, etc. Your trust and confidence are our highest priority.
3. Information collected
When you use our Site, we collect and store your personal information. Our
primary goal in doing so is to provide a safe, efficient, smooth and customized
experience. This allows us to provide services and features that most likely
meet your needs and to make your experience safer and easier. Importantly, we
only collect personal information about you that we consider necessary for this
purpose.
In general, you can browse the Site without revealing any personal
information about yourself. Once you give us your personal information, you are
not anonymous to us. To fully use our Site, you will need to register using our
online registration form, where you may be required to provide us with your
name, date of birth, contact number, email id, user id, password, residence /
place of business information, billing information, shipping information, bank
account details and other personal information as indicated on the forms
throughout the Site.
Where possible, we indicate which fields are required and which fields are
optional. You always have the option to not provide information by choosing not
to use a particular service or feature on the Site. We may automatically track
certain information about you based upon your behavior on our site. We use this
information to do internal research on our users' demographics, interests, and
behavior to better understand, protect and serve our users.
We use data collection devices such as "cookies" on certain
pages of the Site to help analyze our web page flow, measure promotional
effectiveness, and promote trust and safety. "Cookies" are small files
placed on your hard drive that assist us in providing our services. We offer
certain features that are only available through the use of a
"cookie". We also use cookies to allow you to enter your password
less frequently during a session. Cookies can also help us provide information
that is targeted to your interests. You are always free to decline our cookies
if your browser permits, although in that case you may not be able to use
certain features on the Site and you may be required to reenter your password
more frequently during a session. For more details on the usage data collected
please refer to our Cookie Policy.
If you choose to buy or sell on the Site, we collect information about
your buying and selling behavior. We also collect other users' comments about
you in our feedback area such as product review, merchant rating etc. If you
are a seller, we also collect some additional information, such as a billing
address, banking information other payment instrument details and tracking
information from monetary transactions
If you choose to post messages on our message boards, chat rooms or other
message areas or leave feedback for other users, we will collect that
information you provide to us. We retain this information as necessary to
resolve disputes, provide customer support and troubleshoot problems as
permitted by law.
4. Usage of your information
We use your personal information to facilitate the services you request.
We use your personal information in the file we maintain about you, and other
information we obtain from your current and past activities on the Site to:
resolve disputes; troubleshoot problems; help promote safe trading; collect
fees owed; measure consumer interest in the services provided by us, inform you
about online and offline offers, products, services, and updates; customize
your experience; detect and protect us against error, fraud and other criminal
activity; enforce our User Agreement; and as otherwise described to you at the
time of collection.
You agree that we may use personal information about you to improve our
marketing and promotional efforts, to analyze site usage, improve the Site's
content and product offerings, and customize the Site's content, layout, and
services. These uses improve the Site and better tailor it to meet your needs,
so as to provide you with a smooth, efficient, safe and customized experience
while using the Site.
By accepting the User Agreement and Privacy Policy, you expressly agree to
receive this information. If you do not wish to receive these communications,
we encourage you to opt out of the receipt of certain communications in your
profile under My Account or by clicking unsubscribe any email communication.
You may make changes to your profile at any time.
5. Disclosure of your information
We may also use your information to deliver information to you that, in
some cases, are targeted to your interests, such as new services and
promotions. The following are examples of some categories of persons to whom we
would share your information with from time-to-time.
Advertisements: Where a user enters information on any form of an
advertiser, the information is simultaneously collected by us and the
advertiser. The information is used in accordance with the terms of this
privacy policy and is used by the advertiser as per the advertisers' prevalent
privacy policies. Because we do not control the privacy practices of these
advertisers, you should evaluate their practices before deciding to provide the
said information.
Products and Services offered by third parties: There are certain items
and services for which third parties request for information before the
item/service is listed on the Site. The information provided by the user for
such purposes is simultaneously collected by us and the respective third party.
This information is utilized by the third party in accordance with its privacy
policy and the terms of the offer. Because we do not control the privacy
practices of these third parties, you should evaluate their practices before
deciding to use their services.
Internal Service Providers: We may use third parties that we refer to as
internal service providers to facilitate or outsource one or more aspects of
the business, product and service operations that we provide to you on the Site
and therefore we may provide some of your personal information directly to
these internal service providers. These internal service providers' are subject
to confidentiality agreements with us and other legal restrictions that
prohibit their use of the information we provide them for any other purpose
except to facilitate the specific outsourced Site related operation, unless you
have explicitly agreed or given your prior permission to them for additional
uses.
Other Corporate Entities: Surgeon’s Solution and its parent,
affiliates, subsidiaries, joint ventures, or any combination of such, will
share some or all of your personal information with another business entity
should we plan to, merge with, or be acquired by that business entity. Should
such a combination occur, we will require that the new combined entity follow
this privacy policy with respect to your personal information.
Legal Requests: We cooperate with law enforcement and regulatory
inquiries, as well as other third parties to enforce laws, such as:
intellectual property rights, fraud and other rights, to help protect you and
the community from bad actors. Therefore, in response to a verified request by
law enforcement or other government officials relating to a criminal
investigation or alleged illegal activity, we can (and you authorize us to)
disclose your name, city, state, telephone number, email address, Registered
User ID history, fraud complaints, and listing history without a subpoena.
Further, we can (and you authorize us to) disclose your name, street
address, city, state, zip code, country, phone number, email, and company name
to Intellectual Property Right's owners under confidentiality agreement, as we
in our sole discretion believe necessary or appropriate in connection with an investigation
of fraud, intellectual property infringement, piracy, or other unlawful
activity.
Due to the existing regulatory environment, we cannot ensure that all of
your private communications and other personal information will never be
disclosed in ways not otherwise described in this Privacy Policy. Therefore,
although we use industry standard practices to protect your privacy, we do not
promise, and you should not expect, that your personal information or private
communications will always remain private.
What about children's privacy ?
Children are not eligible to use our Site and we ask that minors (under
the age of 18) do not submit any personal information to us. If you are under
the age of 18, you cannot buy or sell any items on the Site. If you wish to
purchase or sell an item on the Site such purchase or sale may be made by your
legal guardian or parents who have registered as users of the Site provided
that such purchase or sale is not in relation to any adult material/mature
audience items displayed on the Site, the sale or purchase of which to/by
minors is strictly prohibited.
Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before
granting access or making changes to your personally identifying information.
If you have registered your profile on Surgeon’s Solution, your registered
user ID and Password are required in order to access your profile information.
Security
When you place orders or access your account information, we offer the use
of a secure server. The secure server software (SSL) encrypts all information
you put in before it is sent to us. Furthermore, all of the customer data we
collect is protected against unauthorized access. To prevent unauthorized
access, maintain data accuracy, and ensure correct use of information, we will
employ reasonable security practices and procedures and current Internet
security methods and technologies in compliance with Information Technology
Act, 2000 and rules made there under.
Terms Of Use
We strive to provide goods and services which comply with the industry
standards to our customers and make online shopping a breeze. However, in case
you face any issues with the product(s), you can write to us at surgeonssolution@gmail.com
and we will try our best to resolve your issue at the earliest.
The Company shall entertain returns only in below-mentioned cases:
1. Receipt of short-expiry product(s).
By registering with the Website you can access or view the prices, product
inventories, and purchase orders electronically. You are responsible for using
the Website in a secure manner. We will not be liable for any damage or loss
caused from any unauthorized account access resulting from your actions, such
as not logging out of the account or sharing your account password. We reserve
the right to refuse registration or cancel an account at any time.
2. Receipt of product(s) damaged in transit
Do not accept your order if you receive a tampered consignment as evident
from the packaging. If received, after opening the consignment you find that
the product(s) is damaged then immediately (within no later than 2 hours from
the receipt of the order) click the photo of the damaged product(s) as well as
the product label(s) and send it to our email id: surgeonssolution@gmail.com along
with the order number and the invoice number. Once we receive the email, an
investigation may be initiated at our end. After the investigation, if the
issue raised is found to be valid, we will make arrangements to dispatch a new
product subject to the availability of the stock. If the stock is not
available, then a coupon or credit note will be issued which you can redeem in
your next purchase. Please note that you are not required to pay for any
additional shipping fees in such a case of reshipment.
3. Receipt of product having manufacturing defect
If upon receipt of the order you notice that your product(s) has a
manufacturing defect, you are required to kindly attach a photo of the
product’s label and send it to our email id: surgeonssolution@gmail.com
forthwith and within no later than 4 hours from the receipt of the order. Once
we receive the email, an investigation may be initiated at our end. Our team/
courier partner / supplier or manufacturer’s representative will collect the
product and once it is ascertained that the defect claim is valid we will make
arrangements to dispatch a new product subject to the availability of the
stock. If the stock is not available then a coupon or credit note will be
issued which you can redeem in your next purchase. Please note that you are not
required to pay for any additional shipping fees in such a case of reshipment.
Surgeons Solution is a Delhi, India based firm, operating as a manufacturer and supplier of Medical Equipment in the Indian subcontinent. Our major product line is inclusive of high quality Surgeon Gown, Surgical Drapes, Equipments Cover, Drape Kits & Pack, CSSD Items, Medical Devices, Surgical Disposable Items Hygiene & Infection Control, ESU Cautery Accessories, Ventilator Accessories, Spo2 Probes, Surgical Instruments, Equipments & Accessories.
We strive to maintain high-quality standards thus, we work in adherence with the stated industry norms. Our company operations at Surgeons Solution are administered by expert individuals, who excel at their respective work profiles. When you consider us as your trade partner, customized products and fair-priced deals are assured.
Established in 2014, Surgeons Solution has become a prominent name in the regional marketplace. The company is based in Delhi, India and we operate with a network of product distributors in the Indian subcontinent. Today, the Surgeon's Solution brand is known by every doctor in India & associate with trust, quality and dependability.
Promise of Quality
Surgeons Solution is an ISO, CE & WHO:GMP certified company, known for its ethical trade practices and reliable solutions. We operate by keeping the quality at the core of our operations. At Surgeon’s Solution, Quality Assurance is at heart of how we do things. The products raw material of the company are procured from the reputed and well established manufacturers based around the world, with world-class accreditation like CE, ISO and FDA approvals.
Good quality, reasonable price and perfect after service are the three magical weapons of us.
Why Surgeons Solution?
Some of the factors that distinguish us from our competitors are as follows:
• Excellent packaging and warehousing facilities
• Customization of products
• Wide distribution network
• Timely execution of orders
• Competitive pricing
• Best Standards of Quality
• Production line in compliance with WHO and GMP norms
• Flexible payment modes
• On time delivery
• Ethical business strategies
Focus:
Our focus is to be a single supplier for all of your major hospital consumable requirement. Our clients find that with one point of contact. We are proud of our personal relationships with thousands of doctors and hospitals across the country.
Vision:
Our Vision is to do cure with care and improve patient health, with a sharp focus on quality and excellence, and on deliver world class products at reasonable pricing.
Product Range:
Surgeon’s Solution has been a significant player in medical disposable & devices, offering a wide range of over 450 products includes below mentioned category.
1. Surgeon Gown , Drapes Sheets, Surgical Kits & Pack
2. Hygiene & Infection Control
3. ESU Electrosurgical Accessories
4. General Surgery & Disposables
5. Orthopedics & Trauma
6. Hospital Clothing & Linen
7. Sterilization / C.S.S.D.
8. Anesthesia & Respiratory
9. Dialysis & Critical Care
10. Cardiology Cath Lab Accessories
11. Surgical Instruments & Equipments