TERMS AND CONDITIONS

Disclaimer

By using SurgeonsSolution.in, you automatically agree to the following points along with the terms of use of the website and the terms of the privacy policy as provided on the website as otherwise you may not use or access this website:

·         The term “User” shall refer to the user who is using, visiting or browsing the website and/ or purchasing the products from the website of “Surgeon’s Solution”.

·         Surgeon’s Solution shall not be held responsible for any use or application of the product/ equipment posted / available on its website.

·         Surgeon’s Solution reserves the right to modify any information, prices and the availability of any product, as indicated on its website without giving any prior notice.

·         Surgeon’s Solution shall have the right to remove any item(s) from its product list and revise the product(s) made available on the website at its sole discretion.

·         All site design, text, graphics, audio, video, etc. is the property of Surgeon’s Solution only and shall not be used, reproduced, distributed, disseminated, etc. by anyone without the prior written approval of Surgeon’s Solution. All rights not expressly granted herein are reserved.

·         All trademarks (TM), service marks (SM), and trade names, logos, etc. as available on the website of Surgeon’s Solution are proprietary to their respective owners.

·         You shall not hold Surgeon’s Solution liable for the product specifications or description displayed on the website of Surgeon’s Solution as the same may or may not contain entire content/ information about the product. Surgeon’s Solution requests you/ User to refer to the original packing for a detailed information/ content of the product. The information/ content of the product displayed on the website of Surgeon’s Solution is indicative and may vary from the packaging, image, and material of the actual product.

·         You are expected not to use the website of Surgeon’s Solution in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

·         You are expected not to use the website of Surgeon’s Solution to transmit or send unsolicited commercial communications to any third party.

·         Surgeon’s Solution reserves its right to terminate the access of the User at any time for any reason as deemed fit by Surgeon’s Solution. The provisions regarding disclaimer of warranty, accuracy of information and indemnification shall survive such termination.

·         You/ User undertake and agree that Surgeon’s Solution and its employees shall not be held responsible for any product, content, information, goods and/ or services provided on/ through the website. Surgeon’s Solution has, in good faith, published the information regarding the product on its website based on the data provided by the manufacturers and the suppliers or the information that is publicly available.

·         The website is provided “as is” without any representations or warranties, express or implied. Surgeon’s Solution makes no representations or warranties in relation to the website of Surgeon’s Solution or the information and materials provided on the website.

·         Without prejudice to the generality of the foregoing paragraphs, Surgeon’s Solution makes no warranty that (i) the website will meet the requirements of the User; or (ii) that the website will be available on an uninterrupted, timely, secure, or error-free basis or (iii) that the results that may be obtained from the use of the website or any services offered through the website by the User will be accurate or reliable.

·         In no event will Surgeon’s Solution be liable to any User for any direct, indirect, incidental, special, exemplary, punitive or consequential damages of any type whatsoever related to or arising from the website or any use of the website, or of any site or resource/information linked to, referenced or accessed through the website of Surgeon’s Solution, or for the use or downloading of, or access to, any materials, information, products, or services, alleged breach of warranty, negligence or improper handling of the goods and services.

·         An order placed by the User shall be subject to any force majeure event and the availability of the product at the time of receipt of the order by Surgeon’s Solution.

·         If any provision of these terms is, or is found to be, unenforceable under applicable law, then that will not affect the enforceability of the other provisions of these terms.

·         The failure of Surgeon’s Solution to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. The invalidity of any portion of these terms by a proper legal authority shall not affect the remaining portions of these terms or any part thereof, and these terms shall be construed, as if the invalid portion or portions had not been inserted therein.

·         Any dispute of claim arising out of or in connection with these terms shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The proceedings shall be conducted by a sole arbitrator appointed by Surgeon’s Solution in English language only.

·         Disclosure of your information: We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services and promotions. The following are examples of some categories of persons to whom we would share your information with from time-to-time.

·         These terms and conditions will be governed by and construed in accordance with laws of India, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts at Delhi.

·         You agree that the exclusions and limitations of liability set out in this disclaimer are reasonable as otherwise you may not use the website of Surgeon’s Solution.

Privacy policy

The privacy of our customers and site visitors are very important to us. We do not publish, sell or rent client details to third parties for their marketing purposes without any explicit consent. Read this privacy policy to know more about the ways in which your personal information is used and protected.

The privacy policies of this statement apply to our services available under the domain and sub-domains of Surgeon’s Solution.in (the "Site") and apply generally to our parent, affiliates, subsidiaries or joint venture websites. By accepting the Privacy Policy and User Agreement in registration, you agree to disclose your personal information.

Our policies describe the information regarding regular site operations; information we collect from you and what may happen to that information. The policies are incorporated into and subject to the terms of User Agreement. The policy is effective upon acceptance in registration for new or all registering users.

Note

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this page periodically. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site.

1. Your Privacy

At Surgeon’s Solution, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

2. Privacy Assurance

We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our website and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

3. Information collected

When you use our Site, we collect and store your personal information. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs and to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for this purpose.

In general, you can browse the Site without revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence / place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site.

Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site. We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users.

We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to reenter your password more frequently during a session. For more details on the usage data collected please refer to our Cookie Policy.

If you choose to buy or sell on the Site, we collect information about your buying and selling behavior. We also collect other users' comments about you in our feedback area such as product review, merchant rating etc. If you are a seller, we also collect some additional information, such as a billing address, banking information other payment instrument details and tracking information from monetary transactions

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

4. Usage of your information

We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection.

You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Site's content and product offerings, and customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile under My Account or by clicking unsubscribe any email communication. You may make changes to your profile at any time.

5. Disclosure of your information

We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services and promotions. The following are examples of some categories of persons to whom we would share your information with from time-to-time.

Advertisements: Where a user enters information on any form of an advertiser, the information is simultaneously collected by us and the advertiser. The information is used in accordance with the terms of this privacy policy and is used by the advertiser as per the advertisers' prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.

Products and Services offered by third parties: There are certain items and services for which third parties request for information before the item/service is listed on the Site. The information provided by the user for such purposes is simultaneously collected by us and the respective third party. This information is utilized by the third party in accordance with its privacy policy and the terms of the offer. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Internal Service Providers: We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Site and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Site related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.

Other Corporate Entities: Surgeon’s Solution and its parent, affiliates, subsidiaries, joint ventures, or any combination of such, will share some or all of your personal information with another business entity should we plan to, merge with, or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information.

Legal Requests: We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, Registered User ID history, fraud complaints, and listing history without a subpoena.

Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to Intellectual Property Right's owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

What about children's privacy ?

Children are not eligible to use our Site and we ask that minors (under the age of 18) do not submit any personal information to us. If you are under the age of 18, you cannot buy or sell any items on the Site. If you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site provided that such purchase or sale is not in relation to any adult material/mature audience items displayed on the Site, the sale or purchase of which to/by minors is strictly prohibited.

Access or change your personally identifiable information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Surgeon’s Solution, your registered user ID and Password are required in order to access your profile information.

Security

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.

Terms Of Use

We strive to provide goods and services which comply with the industry standards to our customers and make online shopping a breeze. However, in case you face any issues with the product(s), you can write to us at surgeonssolution@gmail.com and we will try our best to resolve your issue at the earliest.

The Company shall entertain returns only in below-mentioned cases:

1. Receipt of short-expiry product(s).

By registering with the Website you can access or view the prices, product inventories, and purchase orders electronically. You are responsible for using the Website in a secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.

2. Receipt of product(s) damaged in transit

Do not accept your order if you receive a tampered consignment as evident from the packaging. If received, after opening the consignment you find that the product(s) is damaged then immediately (within no later than 2 hours from the receipt of the order) click the photo of the damaged product(s) as well as the product label(s) and send it to our email id: surgeonssolution@gmail.com along with the order number and the invoice number. Once we receive the email, an investigation may be initiated at our end. After the investigation, if the issue raised is found to be valid, we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available, then a coupon or credit note will be issued which you can redeem in your next purchase. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.

3. Receipt of product having manufacturing defect

If upon receipt of the order you notice that your product(s) has a manufacturing defect, you are required to kindly attach a photo of the product’s label and send it to our email id: surgeonssolution@gmail.com forthwith and within no later than 4 hours from the receipt of the order. Once we receive the email, an investigation may be initiated at our end. Our team/ courier partner / supplier or manufacturer’s representative will collect the product and once it is ascertained that the defect claim is valid we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available then a coupon or credit note will be issued which you can redeem in your next purchase. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.